FAQ
Common questions
Breakfast
Is breakfast included in the price?
Yes, breakfast is included in all rates.
What is the breakfast time?
Breakfast starts at 07:00 and ends at 11:00.
Payment & Policies
What are the Hotel's cancellation policies?
We know that the situation is currently very uncertain and we are here to help. If you made your reservation on our website, you can reschedule your stay until the end of 2020. For booking new reservations, we apply flexible conditions. Send us an email and we'll take care of everything.
Which credit cards do the Hotel accept?
We accept Visa, Master Card, Amex, Diner and JCB cards.
Under what conditions will the credit card be charged?
If it is a non-refundable booking, your credit card will be charged.
What is the hotel's pricing policy for children?
At Corpo Santo Hotel we have Superior Rooms and Family Junior Suites, which can accommodate 2 adults + 2 children. In double rooms we allow an extra bed. For children under the age of 6, no additional costs apply. For children over 7 years old, the additional fee is 30% of the total stay.
Are all taxes included in the room price?
VAT is included. Tourist tax is not included and must be paid upon check-in. The tourist tax is €4 per person, per night, up to a maximum of €28 per person per stay, applicable to guests over 13 years old.
Check-in & Contacts
What is the check-in time?
You can check in from 15:00.
What is the check-out time?
Normal check-out time is 12:00. However, if you need more time, please contact one of our staff about the possibility of a late check-out.
Can I store my luggage at the Hotel? Does it cost?
Yes, you can store your luggage at the Hotel, free of charge.
Our flight is delayed. Is it possible to check in late?
You can check in at any time. Our reception team is available 24/7.
What are the Hotel's contacts?
General Contact: +351 218 288 000
Reservations contact: +351 218 288 000
General email: info@corposantohotel.com
Reservations email: reception@corposantohotel.com
Rooms & Services
How many rooms does the Hotel have?
The Corpo Santo Hotel has 75 rooms, of which 8 are suites .
Do they have rooms for people with reduced mobility?
We have a room for people with reduced mobility that can be booked, subject to availability.
What is the Hotel's electrical voltage?
The Hotel voltage is 220V.
Do the rooms have a hairdryer?
Yes, all our rooms have hair dryers and hair straighteners.
How many rooms does the Hotel have?
Corpo Santo Hotel has 75 rooms, 8 of which are suites.
Can I have an extra bed in my room?
Yes, an extra bed is allowed in some rooms. For children under the age of 6, no additional costs apply. For children over 7 years old, the additional fee is 30% of the total stay.
Do the rooms have a coffee machine and an electric kettle for tea?
Yes, all rooms have this equipment.
Are the rooms air conditioned?
Yes, all rooms are air conditioned.
Does the Hotel have cribs available?
Yes, cribs are available by request, subject to availability.
Can I have an extra bed in my room?
Yes, an extra bed is allowed in some rooms. For children under the age of 6, no additional costs apply. For children over 7 years old, the additional fee is 30% of the total stay.
Do the rooms have a coffee machine and an electric kettle for tea?
Yes, all rooms have this equipment.
Are the rooms air conditioned?
Yes, all rooms are air conditioned.
Does the Hotel have a wake-up service?
Yes, just dial "9" on your room phone and inform the reception of the desired time.
Is it possible to send an order to the Hotel?
Yes, it is possible. For this purpose, contact: +351 218 288 000 or send an email to info@corposantohotel.com
Animals & Smokers
Are pets allowed at the Hotel?
Pets are not allowed in the hotel.
Is it possible to smoke in the Hotel?
The Corpo Santo Hotel is a non-smoking establishment.
Restaurant & Room Service
Does the Hotel have a restaurant? How can I make a reservation?
The Corpo Santo Hotel has a restaurant, the Porter Bistro. To make reservations, call +351 218 288 000 .
What time does the restaurant open?
The Porter Bistrô restaurant is open for breakfast from 7.00 am to 11.00 am and for lunch and dinner from 12.30 am to 11 pm.
Do you have food options for gluten intolerant people?
Yes, we have a food option for gluten intolerant people.
Does the hotel offer in-room dining service?
Yes, it offers 24 hours, every day of the week.
Facilities
Do you hold conferences or have a meeting room?
We do not have a meeting room.
Does the Hotel have a gym?
Yes, it has a gym.
Transport & Park
How to get to Corpo Santo Hotel by metro?
Take the red line (direction S. Sebastião), change at Alameda station to Linha Verde and get off at Cais do Sodré station.
How to get to Corpo Santo Hotel if you take the Aerobus?
There is an aerobus every 20 minutes. Get off the bus at the Cais do Sodré stop (10).
Is it possible to rent bicycles and/or a car from the Hotel?
The Guest Service will be happy to help you with your request if you want to rent a bicycle or a car. For this, contact: +351 218 288 000 or send an email to guestservice@corposantohotel.com
Does the hotel have a park?
Yes. We have an underground car park with a cost between €27.50 to €30.00 per 24 hours, for each vehicle.
